Helpdesk Support Specialist
| Published | : | 22-Apr-2025 |
| Job Title | : | Helpdesk Support Specialist |
| Position Level: | : | Senior Executive |
| Job Specialization: | : | Technical & Helpdesk Support |
| Qualification: | : | Diploma/Advanced/Higher/Graduate Diploma |
| Employment Type: | : | Full-Time |
| Responsibilities: | : |
We are looking for a proactive and detail-oriented Helpdesk Support Specialist to join our dynamic team. This role blends technical expertise with strong communication skills to support users in resolving application-related issues, especially in business and HR-related systems. - Provide second-level technical support to internal and external users. - Troubleshoot and resolve issues related to business and HR applications. - Continue with assigned task deliveries and provide support aligned with project/customer needs. - Escalate complex or unresolved issues to relevant teams and follow up promptly. - Manage, track, and prioritize multiple support tickets efficiently. - Maintain clear and organized documentation of technical issues, resolutions, and procedures. - Assist in testing and deployment of application updates or patches. - Support system onboarding for new users and conduct training as required. - Collaborate with internal teams and external technical partners to resolve support cases |
| Job Location: | : | Negeri Sembilan |
| Other Location: | : | |
| Years of Experience: | : | 2 |
| Age Range of Candidate: | : | - |
| Monthly Salary: | : | - |
| Requirements: | : | - 1–3 years of experience in Helpdesk / Technical Support or related roles. - Basic knowledge of Accounting or HR systems is an added advantage. - Familiarity with MS-SQL Server, ASP.net, or Java is a plus. - Experience with any HRMS or business applications is a strong bonus. - Strong analytical and problem-solving skills. - Excellent interpersonal and communication skills (verbal and written in English). - Comfortable working in a cross-cultural environment. - Strong attention to detail and time management abilities. - Able to perform tasks independently with minimal supervision. |
