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Helpdesk Support Specialist
We are looking for a proactive and detail-oriented Helpdesk Support Specialist to join our dynamic team. This role blends technical expertise with strong communication skills to support users in resolving application-related issues, especially in business and HR-related systems.
- Provide second-level technical support to internal and external users.
- Troubleshoot and resolve issues related to business and HR applications.
- Continue with assigned task deliveries and provide support aligned with project/customer needs.
- Escalate complex or unresolved issues to relevant teams and follow up promptly.
- Manage, track, and prioritize multiple support tickets efficiently.
- Maintain clear and organized documentation of technical issues, resolutions, and procedures.
- Assist in testing and deployment of application updates or patches.
- Support system onboarding for new users and conduct training as required.
- Collaborate with internal teams and external technical partners to resolve support cases
Published : 2 Jun 2026 View Details
Senior System Application Specialist
We are looking for an experienced and solution-oriented Senior System Application Specialist to lead the support and implementation of business-critical applications, particularly in the Human Resource and Payroll domain. This role involves collaborating closely with clients, internal teams, and partners to ensure smooth application delivery, performance, and support.
As a senior member of the team, you will be expected to mentor juniors, drive improvements in support processes, and contribute to system enhancement initiatives.
- Lead application support and delivery for business and HR-related systems.
- Manage system configurations, testing, and implementation for clients.
- Collaborate with technical teams to resolve issues, deploy updates, and optimize performance.
- Oversee support tickets, ensure timely resolutions, and maintain customer satisfaction.
- Provide technical guidance and mentorship to junior team members.
- Participate in client meetings and gather requirements for system enhancement.
- Conduct system diagnostics, troubleshoot bugs, and perform root cause analysis.
- Ensure compliance with change management protocols.
- Liaise with partners’ technical personnel to manage integrated systems or modules.
Published : 2 Jun 2026 View Details
System Application Specialist
- A Team Player
- Support Business & HR related applications
- Technical Support responsibilities include continue with assigned task delivery and technical support according to project/customer needs
- Basic understanding of Accounting/Human Resources knowledge or equivalent
- Experience working with in-house, partner’s technical personnel
- Strong communication and collaboration abilities in addition to technical depth
- Proven ability to manage multiple support tickets/projects at a time while paying strict attention to detail
Published : 2 Jun 2026 View Details
Project Manager (HRMS System)
We are looking for an experienced and results-oriented Project Manager to lead end-to-end implementation of Human Resource Management System (HRMS) projects. This role requires strong project management skills, HR domain knowledge, and the ability to collaborate with both internal teams and external clients.
As the Project Manager, you will play a key role in ensuring that projects are delivered on time, within scope, and with high client satisfaction.
Lead full-cycle HRMS implementation projects from initiation to closure.
- Collaborate with clients to understand business needs, define project scope, and set delivery expectations.
- Develop and manage project plans, timelines, resources, and budgets.
- Coordinate cross-functional teams including HRIS consultants, developers, support, and QA.
- Monitor project progress and manage risks, changes, and escalations effectively.
- Conduct regular status meetings with stakeholders and provide transparent project updates.
- Ensure configuration, testing, training, and go-live activities are executed smoothly.
- Maintain detailed project documentation including requirements, UAT logs, sign-offs, and SOPs.
- Drive post-implementation reviews and continuous improvement initiatives.
- Serve as the main point of contact for client communication throughout the project.
Published : 2 Jun 2026 View Details
